Privacy Policy

About This Policy

Clean & Go Pty Ltd (ABN: ‭93663350936‬) ("we", "us", "our", "Clean & Go") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our cleaning services, visit our website, or interact with us in any capacity.

By engaging our services or using our website, you consent to the collection, use, and disclosure of your personal information as described in this policy.

Information We Collect

We may collect the following types of personal information:

Personal Identification Information:

Full name and title
Contact details (phone numbers, email addresses, postal address)
Business name and position (for commercial clients)
Emergency contact information

Service-Related Information:

Property details and access requirements
Service preferences and special requirements
Cleaning schedules and appointment history
Payment information and billing details
Insurance and safety-related information

Website and Digital Information:

IP address and browser information
Website usage data and analytics
Cookies and similar tracking technologies
Communication records (emails, chat logs, phone calls)

How We Collect Information

We collect personal information through various methods:

Direct Collection:

Quote request forms and service applications
Phone conversations and email communications
Face-to-face meetings and site visits
Service agreements and contracts
Website contact forms and online bookings

Indirect Collection:

Referrals from existing clients or business partners
Third-party service providers (payment processors, booking systems)
Website analytics and tracking tools
Public records and business directories

Why We Collect Information

We collect personal information through various methods:

Direct Collection:

Quote request forms and service applications
Phone conversations and email communications
Face-to-face meetings and site visits
Service agreements and contracts
Website contact forms and online bookings

Indirect Collection:

Referrals from existing clients or business partners
Third-party service providers (payment processors, booking systems)
Website analytics and tracking tools
Public records and business directories

How We Use Your Information

We use your personal information to:

Provide quotes and respond to service inquiries
Schedule and deliver cleaning services
Process payments and maintain billing records
Communicate about service updates, changes, or issues
Improve our services and develop new offerings
Comply with legal and regulatory requirements
Resolve disputes and handle complaints
Send marketing communications (only with your consent)

Disclosure of Personal Information

We may disclose your personal information to:

Service Providers and Contractors:

Our cleaning staff and subcontractors performing services
Equipment suppliers and maintenance providers
IT service providers and website developers
Accounting and legal professionals

Business Partners:

Insurance companies and brokers
Payment processors and financial institutions
Government agencies and regulatory bodies (when required by law)

Legal Requirements:

Law enforcement agencies
Courts and tribunals
Regulatory authorities
Emergency services

We require all third parties to handle your personal information in accordance with privacy laws and our confidentiality requirements.

Data Security and Storage

We are committed to protecting your personal information through:

Security Measures:

Secure data storage systems with access controls
Regular security updates and monitoring
Staff training on privacy and data protection
Confidentiality agreements with employees and contractors

Data Retention:

We retain personal information only as long as necessary for business purposes
Client records are typically retained for 7 years after service completion
Financial records are retained as required by law
Website analytics data is retained for 2 years

Data Destruction:

When personal information is no longer needed, we securely destroy or de-identify it in accordance with our data retention policy.

Your Rights and Choices

Under Australian privacy law, you have the right to:

Access Your Information:

Request access to the personal information we hold about you
Receive a copy of your personal information in a commonly used format

Correct Your Information:

Request correction of inaccurate or out-of-date information
Update your contact details and preferences

Control Communications:

Opt-out of marketing communications at any time
Choose your preferred communication methods

Make a Complaint:

Lodge a complaint about our handling of your personal information
Seek resolution through our internal complaint process
Contact the Office of the Australian Information Commissioner (OAIC)

Cookies and Website Analytics

Our website uses cookies and similar technologies to:

Improve website functionality and user experience
Analyze website traffic and usage patterns
Remember your preferences and settings
Provide personalized content and services

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing personal information.

Third-Party Services We Use:

Google Analytics for website analytics
Payment processors for secure transactions
Email marketing platforms (with your consent)
Customer relationship management systems

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in:

Our business practices
Legal requirements
Technology and industry standards

We will notify you of significant changes by:

Posting the updated policy on our website
Sending an email notification to registered clients
Including a notice with your next service

This policy will be reviewed annually to ensure it remains current and effective.

For any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Clean & Go Pty Ltd
Privacy Officer: Negin Panahi (Managing Director)

Phone: +61 421 020 244
Email: info@cleanandgo.com.au
Website: www.cleanandgo.com.au

Mailing Address: PO BOX 190, Elwood 3184, VIC
Clean & Go Pty Ltd
Victoria, Australia

Response Time: We aim to respond to all privacy inquiries within 30 days.

Policy Authorization:
This Privacy Policy has been authorized by Negin Panahi, Managing Director of Clean & Go Pty Ltd.
Effective Date: September 1, 2025